Terms and Conditions 2025

REFUNDS

Refunds on surfboard orders are only available within a 7 day cooling off period from the date of purchase.

As soon as you process your order we secure the blank, cut and shape. If 7 days has gone by since your purchase, due to the costs of manufacturing, unfortunately, we can’t offer you a refund or exchange.

COMPLETION DATES AND LEAD TIMES

Please note 'due for completion dates' and the 65 - 90 day lead times on custom orders are guideline, please make allowances for delays in production. Lead times can stretch out to 120 - 180 days due to skills, supply or demand.

PRIORITY MANUFACTURING

For customers selecting our 30–60 Day Priority Manufacturing, our team prioritizes your order while still allowing the time needed to craft your board to perfection.

Please note: The 30–60 day window is a guideline, not a guarantee. If production exceeds 60 days, your $150 priority fee will be issued as a store credit.

RETURNS

To be eligible for a return and replacement, your item must be damaged in freight and, unused in the same condition that you received it. To complete your return, we require images confirming the damage for a claim.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your replacement surfboard.

EXCHANGES ( IF APPLICABLE )

We only exchange items within a 14 day period of the order being received. If you ordered the wrong item and need to exchange, please contact us for customer service and support. 

SALE ITEMS 

Sale items can not be exchanged.

SHIPPING ( RETURNS )

If you are approved for an exchange or return contact us to arrange shipping details and pick up . We will be responsible for paying for your shipping costs returning a damaged or faulty item. Note* Shipping costs are additional for an exchange.

SHIPPING ( LEAD TIME )

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 1 - 3 days for the East Coast of Australia, 5 - 7 for Southern and Western States.

SHIPPING ( INTERNATIONAL )

International purchases purchases are not eligible for a return and replacement if faulty or damaged in airfreight. For this reason, we recommend claims to be made with our trusted International couriers if required. 

RE-PURPOSED PACKAGING

At Joel Fitzgerald Surfboards we are part of an industry wide initiative using re-purposed surfboard boxes. This is an initiative to reduce unnecessary cardboard manufacturing and waist, which means your surfboard box may have delivered more than one surfboard and you may see different branding on your surfboard box from both local and international manufacturers.

Don't be alarmed your handcrafted Australian Made 🇦🇺 Joel Fitzgerald Surfboard is safely packaged inside.

Kye Fitzgerald [dot]Network and the Team.